Payment Terms

You can pay by Credit Cards through PayPal or Stripe. There is a limit to the amount we can accept via these methods. The limit is USD750 for payments made using PayPal and USD1500 for payments made using Stripe.

Other accepted payment methods are by Bank Transfer, Cheques, Western Union or Cash and Carry in Singapore.

There is no limit for payments made by Wire Transfer. If you are making large orders with a value amount of more than a USD1500, we recommend paying by Wire Transfer in order to avoid delay in the processing time.

We only accept Cheques and Money Orders that can be drawn in Singapore banks only. All other forms would incur additional charges and delays due to bank processing procedures.

Payment Terms are, full payment in advance. We do not accept Purchase Orders.

Order Cancellations

You can check on your order status anytime by signing in and clicking on the link which says “My Account”.

Your order can be in any one of the following states:

  • Pending – still in queue
  • Processing
  • Shipped

You can cancel the order while it is either in the “Pending” or “Processing” state. There is a $10 admin charge for all cancelled orders.

We can’t cancel orders once it is “Shipped”. You have to  receive it first, and then return it at your own cost. Once we receive the returned goods, we will refund the amount paid for the goods (provided it is still in the same condition as when it was sent). Shipping charges are non-refundable.

Refunds/Returns

We only accept returns if:

  1. The item is damaged
  2. We shipped out the wrong product

You are required to inspect the package upon delivery and reject them if found to be damaged or tampered with. If this is not possible or if damage is only found after you open the package, you must contact us within 24 hours of receiving the package. To speed up investigations, it is recommended that you photograph the damage and send the photos through email.

We would then conduct investigations on where and how the damage could have occurred.

Depending on the outcome of the investigation, we may re-ship the order or refund the amount paid for the goods, without you having to return the item. If we require the item returned, you have to do it at your own cost. Shipping charges are non-refundable.

Shipping

All our deliveries require someone to be present to receive and sign for the goods. We do not ship to P.O. Boxes. We cannot be held responsible for non receipt of orders sent to hotels or companies, where the recipient is not the person who placed the order. We cannot be held responsible for failed deliveries because there is no one around to sign for them.

Failed deliveries are usually either returned to sender (us) or disposed off by the courier. Steps taken to re-deliver the item and/or how long an item is kept before being returned to sender or disposed, varies by country.

If the item is returned to us, you would have to pay the additional shipping charges to have it resent back to you. If the item is disposed, you would have to place a new order.

Duties and Taxes

International customers must pay applicable duties and taxes which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of these charges. Please contact your local government for specific details on Duties and Taxes and/or additional custom charges.

When placing an order, the total order amount only covers  the paymnent of the goods and shipping charges. It does not cover duties and taxes which may be imposed by law, in the impoorting country.  

By completing your order, you agree to pay all applicable fees. If you refuse and return your order, we will only refund the amount paid for the goods. We do not refund shipping charges or fees paid as taxes in your country.

Copyrights

All products, services, photographs, web pages and other items displayed on our entire site are the property of the respective owners. By purchasing these products or services, you agree to use them only in the manner agreed upon and not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of this site, its products, its services and its trademarks. Doing so, infringes the rights of the respective owners and action would be taken against those that do.

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